SVS Warmteservice is the party that carries out the work behind the statutory duty to supply borne by heat suppliers, energy operators, housing associations, managing agents and installation contractors. Our service is built around the obligations the Dutch Heat Act (Warmtewet) places on you.
Planned maintenance catches problems early and keeps them in hand, before the resident notices anything.
Timely maintenance avoids major repairs and replacements, and makes your budget predictable.
A well-maintained system performs consistently and does not fail when demand peaks.
A properly balanced system keeps running efficiently and wastes less energy.
Regular inspections establish the condition of the system, which is how dangerous situations are avoided.
Regular maintenance reduces wear and corrosion, and pushes replacement investment further out.
The Dutch Heat Act places the duty to supply on you as the heat supplier. We are the party that delivers on it in practice.
The Heat Act requiresThe Heat Act obliges you to supply heat reliably and continuously, on reasonable terms and to a good standard of service.
What SVS doesWe keep the system running: planned maintenance to fixed protocols, and a call-out service reachable 24 hours a day.
The Heat Act requiresFor prolonged interruptions the consumer is entitled to compensation. You must record faults and publish the register annually; the Dutch regulator ACM supervises this.
What SVS doesWe log every report, every contact and every action. You get the records you need. We work to keep repair times inside the threshold.
The Heat Act requiresIndividual metering and correct billing per consumer are laid down in law.
What SVS doesWe maintain and check the heat meters in the HIU, and flag discrepancies before they turn into a dispute with the resident.
The duty to supply and the legal liability remain with the heat supplier. We carry out the work and provide the evidence.
A fault in a communal system does not wait until Monday morning. Outside office hours, at weekends and on public holidays there is an engineer on standby. No answering machine and no diversion to a call centre.
Eight things you rarely get all at once from a general installer.
From the substation to the thermostat in the living room. No argument between suppliers about whose link in the chain it is.
Evenings, weekends and public holidays too. One number, an engineer on the line straight away.
Our engineers carry the parts and the know-how to fix it in a single visit.
End users call us directly. You stay in control; we take on the contact and the urgency assessment.
Every contact and every action recorded. Ready to use for your fault register and reporting.
Do you have your own job management or ticketing system? Then we work in it, without you having to change a thing.
Communal heating and cooling is the only trade we are in. We know the primary network and the secondary circuit alike.
A named contact who knows your installations. No call centre, no revolving cast of account handlers.
We work with business clients every day and support both structural and temporary requirements. From service and maintenance through to full project support.
Does your organisation need an extra pair of hands for a while? Whether it is temporary capacity or specialist support, we are ready. If you prefer, we work in your own systems.
