For installation companies
District heating is a specialism. SVS Warmteservice carries out the work behind the front door for installation companies that want to relieve their service organisation or do not wish to build up this specialism in house. We work on your behalf; your customer relationship remains yours.
- Your partner, not your competitor
- We work on your behalf and do not approach your customers ourselves
- 24 hours a day
- Call-out service, at weekends and on public holidays too
- Every make
- Interface units from every manufacturer, mixed within one building too
Where we relieve you
An installation company that occasionally encounters a district heating system rarely has the right stock, the parts and the knowledge of the unit type. This is our only field of expertise.
- Call-out service for heat interface units and district heating systems, 24 hours a day
- Planned maintenance to the protocol for the unit type
- Commissioning of heat interface units on your projects, per dwelling with reporting
- Back office: questioning the report, assessing urgency, scheduling and recording
- Temporary capacity when your own organisation cannot meet demand
On your behalf, under our own name
We carry out the work on behalf of your organisation and present ourselves as SVS Warmteservice, service partner to your company. We do not work under anyone else's name: the resident knows who is at the door and on whose behalf we have come. The records of every report and every visit go to you.
Your customer relationship remains yours. We do not approach your clients ourselves and do not put an offer of our own to them. We set that agreement down at the start of the collaboration.
Commissioning on your projects
If you install the system and the heat interface units have to be commissioned, we carry that out dwelling by dwelling to a fixed protocol: ten to twelve heat interface units per engineer per day, depending on the client's protocol, with a handover record per dwelling in your client's house style. If required we also take on the in-home system: balancing the underfloor manifold and checking the heat delivery room by room. See commissioning of heat interface units.
Every make, and both sides of the heat interface unit
We know the primary network and the secondary circuit and we work on heat interface units from all manufacturers. Per client we record which unit types are present, so that the service van is stocked accordingly and, within our scope, the fault is always resolved during the first visit. For you that means: no second visit, no parts to be supplied afterwards and no discussion about the division of responsibilities. If the cause lies outside our scope, we can usually offer a temporary solution.
How the collaboration works
We set down which work you outsource, which response times apply and how we present ourselves to your client. You supply, per address, the details of the heat interface unit and the resident; we arrange the stock and record the reports in your system or in ours. After that you have a fixed point of contact who knows your projects and your agreements.
We work throughout the Netherlands, with Houten as our base.
Frequently asked questions from installation companies
Do you approach our clients yourselves?
No. We work on your behalf and do not put an offer of our own to your clients. We present ourselves as SVS Warmteservice, service partner to your company; the records go to you. We set that agreement down at the start of the collaboration.
Can we outsource only the call-out service?
Yes. The call-out service forms the core of our service. Maintenance, commissioning and back office can be placed with us alongside it, but that is not a condition.
Which response times do you agree?
For an urgent fault an engineer is on site within eight hours, for no hot water within 24 hours, for a less urgent fault no later than the next working day and for a non-urgent fault within five working days. Those are our own urgency classes, set up around the eight-hour compensation threshold of the Dutch Heat Act; we also set them down in our agreement with you.
Do you also supply temporary capacity?
Yes. When your own organisation cannot meet demand, we can supply temporary capacity for faults, maintenance or a commissioning, without a contract as well.
Which work do you want to outsource?
Tell us which work is involved: the call-out service, the maintenance, a commissioning or temporary capacity. We will indicate what we can carry out and within what timescale.
Our other services
Service and maintenance for heat interface unitsCall-out service and maintenance for heat interface units of every make Maintenance of district heating substationsMaintenance on the substation that connects the building to the network Commissioning of heat interface unitsCommissioning heat interface units, with a report per dwelling Back Office as a ServiceWe take over the customer contact and the administration Radiator and underfloor heating serviceWe resolve the complaints that do not sit with the unit Thermostats and controlsChoosing, setting up and explaining the controls Service & maintenanceContracts, the call-out service 24 hours a day and the Heat Act