For housing associations and managing agents
A district heating system, whether for a whole neighbourhood or a single block, calls for one party that knows the substation, the heat interface units and the in-home system. SVS Warmteservice fulfils that role, with a call-out service your residents can contact directly.
- One party
- District heating substation, heat interface units and the in-home system
- 24 hours a day
- Your residents report directly to us, including at weekends
- Condition assessment
- Replacement advice you can plan and budget with
One party for the entire complex
With district heating the responsibility of one party ends at the substation and that of the other begins at the heat interface unit. Faults that fall in between are left lying. We maintain both sides: the substation and the secondary circuit in the building, and the heat interface unit, the radiators, the underfloor heating and the thermostat in the dwelling. That gives you one point of contact and one set of records.
Faults: the resident reports directly
Your residents report directly to us, 24 hours a day, including at weekends and on public holidays. We ask the questions about the report, assess the urgency according to the arrangements we make with you and send an engineer who knows the unit type. You do not have to stand between the report and the work, and afterwards you see what was reported, when the visit took place and which work was carried out.
- Urgent faultAn engineer on site within 8 hours
- No hot waterAn engineer within 24 hours
- Less urgent faultAn engineer no later than the next working day
- Non-urgent faultResolved within five working days
Maintenance and condition of the district heating substation
The district heating substation supplies heat to the entire complex. We maintain the heat exchanger, the pumps, the fittings and the controls, plan that work outside the heating season and deliver a condition assessment with replacement advice. That allows you to include replacements in your long-term maintenance plan and to budget for them.
Heat interface units: maintenance and replacement
We maintain heat interface units of every make, even when several makes are installed in one complex, and replace them at the end of their life: individually on failure, or as a project per complex, with or without new pipework. For a project replacement we make the appointments with the residents; the announcement from your organisation remains yours.
Radiators, underfloor heating and thermostats
Complaints from residents are rarely about the district heating substation. They are about a room that does not warm up, a radiator that makes a noise or a thermostat that is unclear. We resolve those complaints too: balancing, bleeding, replacing and explaining to the resident, so that a second report does not follow.
Reporting for the board and the managing agent
We record every report, every visit and every action. That gives you, per complex, insight into the installations that cause the most faults and provides you with the evidence for decision-making on maintenance and replacement. If you work with your own system, we record in it.
We work throughout the Netherlands, with Houten as our base.
Frequently asked questions from housing associations and managing agents
Can residents report directly to you?
Yes, 24 hours a day. We assess the urgency, schedule the engineer and record every step. You keep control and see afterwards which work was carried out.
Who bears the cost of maintaining the heat interface unit?
That depends on the ownership situation. With a heat supplier the heat interface unit is usually part of the supply agreement; with your own district heating system the maintenance is borne by the owner or the owners' association. We can often tell from the unit type how it is arranged; we record it at the start.
Do you also maintain the district heating substation?
Yes: maintenance, call-out service and a condition assessment with replacement advice. Where the substation and the heat interface units are both placed with us, you have one party for the entire complex.
Can you replace the heat interface units of an entire complex?
Yes, as a project: individually on the existing mounting bracket or with new pipework. We arrange the appointments with the residents and commission every heat interface unit after installation, with a report per dwelling.
What reporting does the board receive?
Records per report and per complex: the report, the time of the visit, the work carried out and the parts used. With those you substantiate maintenance decisions and answer residents' questions.
Which complexes do you manage?
Give us the number of dwellings and the type of installation. We will explain how we organise the maintenance and the call-out service and what reporting you receive with it.
Our other services
Service and maintenance for heat interface unitsCall-out service and maintenance for heat interface units of every make Maintenance of district heating substationsMaintenance on the substation that connects the building to the network Commissioning of heat interface unitsCommissioning heat interface units, with a report per dwelling Back Office as a ServiceWe take over the customer contact and the administration Radiator and underfloor heating serviceWe resolve the complaints that do not sit with the unit Thermostats and controlsChoosing, setting up and explaining the controls Service & maintenanceContracts, the call-out service 24 hours a day and the Heat Act