A fault? We will help you quickly.

For an urgent fault, calling is fastest. You get straight through to someone who knows your installation.

Call-out service, 24 hours a day

Evenings, weekends and public holidays too. No answering machine and no call centre.

Or report it in writing

Please note: after 19:00 we ask you to call our emergency number.

Residents can report faults directly. Heat suppliers and managing agents are welcome to include this page in letters to residents.

Your report has been sent. You will hear from our back office. Is it an urgent fault? Then please also call: +31 85 301 66 75.

Company name *Please enter the company name.

Project

Reference no.

First name *Please enter your first name.

Surname *Please enter your surname.

Street *Please enter the street.

No. *Please enter the house number.

Postcode *Please enter the postcode.

Telephone *Please enter a telephone number.

Email *Please enter a valid email address.

Subject *Briefly describe the subject.

Your message *Describe the fault.

We use your details only to handle your message. See our privacy statement.

Have this to hand

The more complete your report, the better the chance we resolve it in a single visit.

The address where the fault is, including house number and any suffix
Exactly what is not working: no hot water, no heating, or both
How long it has been going on, and whether it has happened before
A telephone number on which the engineer can reach you to arrange a time

What happens next

Your report reaches our back office. We assess how urgent it is and schedule an engineer, who will call you to agree a time that suits you.

The engineer carries parts and test equipment on board, so a visit rarely needs a second one. Afterwards you will be told what was done and whether anything still needs to happen.

When is it better to call than to email?

No heating or no hot water in winter, a leak, and anything where waiting until tomorrow is not an option. Then pick up the phone: +31 85 301 66 75.