Replacing heat interface units
A heat interface unit lasts fifteen to twenty years. After that, replacing is cheaper than repairing. SVS Warmteservice replaces heat interface units one by one following a fault or as a project across a whole complex, makes the appointments with the residents and commissions every new unit.
- Per complex
- Project replacement, with the appointments handled by us
- Or a single unit
- Individual replacement where a fault is no longer worth repairing
- Commissioned
- Every new unit tested, sealed and reported
When replacing is cheaper than repairing
A heat interface unit nearing the end of its life announces itself in advance: the heat exchanger fouls up, the controller drifts out of adjustment, parts are no longer available and the number of faults per dwelling rises. From that point maintaining costs more than replacing, and it costs resident satisfaction as well.
Our fault records show, per complex, which unit types cause the most reports. That is the evidence with which you can plan and budget a replacement instead of having to suffer one.
Three ways of replacing
Which form fits depends on the existing connections and on the condition of the pipework. We establish that per complex during the survey beforehand.
- One for one on the existing bracketThe new unit goes in the place and on the connections of the old one. The quickest form, and the one with the least disruption for the resident
- With new pipeworkIf the new unit does not fit the existing connections, or the pipework is due for replacement, we make that up again, including the bracket and the fixing materials
- A single dwellingWhere a fault is no longer worth repairing, we replace the unit during the same visit or at an appointment shortly afterwards
How a project replacement runs
A replacement in occupied dwellings has six steps. The first two are yours, the rest are ours.
- Survey beforehandWe look at the situation in a number of dwellings and establish which form of replacement fits
- AnnouncementThe client informs the residents; we then make the appointments with the residents ourselves
- DeliveryThe heat interface units, brackets and gaskets are delivered to an address we specify or to the plant room of the complex
- ExecutionSeveral dwellings per engineer per day, depending on the form of replacement and on how accessible the meter cupboard is
- CommissioningEvery new unit is tested, sealed and reported
- HandoverA report per dwelling with the serial numbers of the unit and the heat meter and the meter readings
We leave the old units in the plant room, unless removal has been agreed.
We make the appointments with residents ourselves
With a replacement in occupied dwellings the scheduling is the hardest part. We take that over: after your announcement we make the appointments with the residents, keep track of the route and rebook the dwellings that do not answer the door. An appointment where nobody is at home we fill, wherever possible, with another address in the same complex.
What is ready after the replacement
We commission every new unit to a fixed protocol: hot water, heating, cooling where present, leak check, settings, heat meter and sealing. You receive a report per dwelling with the serial numbers and the meter readings, so that the link between dwelling, meter and consumer is correct in your records. The full method is set out on commissioning of heat interface units.
Does SVS supply the heat interface units?
We can, but it is not necessary. Many clients supply the units themselves, because they have their own arrangement with the manufacturer. If you supply them, we receive the units, the brackets and the gaskets at the agreed address. If SVS supplies them, we advise independently of any make on what suits the installation and the network.
We work throughout the Netherlands, with Houten as our base.
Frequently asked questions about replacement
How many heat interface units do you replace per day?
That depends on the form of replacement. One for one on the existing bracket is considerably quicker than a replacement with new pipework. During the survey beforehand we establish the rate and calculate the lead time of the project.
Who informs the residents?
The announcement comes from the client; the client knows the residents and has the right tone. After that we make the individual appointments, keep the schedule up to date and rebook dwellings that do not answer the door.
Do the residents have to be at home?
Yes, the meter cupboard has to be accessible. An appointment where nobody is at home we fill, wherever possible, with another address in the same complex; if that is not possible, we charge for the time reserved.
What happens to the old heat interface units?
We leave them in the plant room of the complex, unless it has been agreed that we remove them. We arrange that beforehand, so that no uncertainty arises about it.
Is the new unit commissioned as well?
Yes. Every new unit is tested, balanced, sealed and reported, with the serial numbers and the meter readings per dwelling.
A complex that is due for replacement?
Tell us the number of dwellings, the current unit type and the period you have in mind. We will survey the project and come back with a proposal.
Our other services
Service and maintenance for heat interface unitsCall-out service and maintenance for heat interface units of every make District heating substation maintenanceMaintenance on the substation that connects the building to the network Commissioning of heat interface unitsCommissioning heat interface units, with a report per dwelling Back Office as a ServiceWe take over the customer contact and the administration Radiator and underfloor heating serviceWe resolve the complaints that do not sit with the unit Thermostats and controlsChoosing, setting up and explaining the controls Service & maintenanceContracts, the call-out service 24 hours a day and the Heat Act